998 lines
21 KiB
Plaintext
998 lines
21 KiB
Plaintext
<!-- 客服端 - 个人中心 -->
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<template>
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<view class="service-profile">
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<!-- 客服信息头部 -->
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<view class="profile-header">
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<image :src="serviceInfo.avatar_url || '/static/default-avatar.png'" class="service-avatar" @click="editProfile" />
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<view class="service-info">
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<text class="service-name">{{ serviceInfo.nickname || serviceInfo.phone }}</text>
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<text class="service-status">{{ getServiceStatus() }}</text>
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<view class="service-stats">
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<text class="stat-item">评分: {{ serviceRating }}/5.0</text>
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<text class="stat-item">工号: {{ serviceInfo.work_id }}</text>
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</view>
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</view>
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<view class="settings-icon" @click="goToSettings">⚙️</view>
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</view>
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<!-- 在线状态控制 -->
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<view class="online-status">
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<view class="section-title">服务状态</view>
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<view class="status-controls">
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<view class="status-toggle" @click="toggleOnlineStatus">
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<text class="toggle-label">{{ onlineStatus === 1 ? '在线服务' : '离线状态' }}</text>
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<view class="toggle-switch" :class="{ active: onlineStatus === 1 }">
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<view class="toggle-handle"></view>
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</view>
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</view>
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<view v-if="onlineStatus === 1" class="queue-info">
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<text class="queue-text">当前排队: {{ queueCount }}人</text>
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</view>
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</view>
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</view>
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<!-- 工单处理快捷入口 -->
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<view class="ticket-shortcuts">
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<view class="section-title">工单处理</view>
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<view class="ticket-tabs">
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<view class="ticket-tab" @click="goToTickets('all')">
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<text class="tab-icon">📋</text>
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<text class="tab-text">全部工单</text>
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<text v-if="ticketCounts.total > 0" class="tab-badge">{{ ticketCounts.total }}</text>
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</view>
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<view class="ticket-tab" @click="goToTickets('pending')">
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<text class="tab-icon">⏳</text>
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<text class="tab-text">待处理</text>
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<text v-if="ticketCounts.pending > 0" class="tab-badge alert">{{ ticketCounts.pending }}</text>
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</view>
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<view class="ticket-tab" @click="goToTickets('processing')">
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<text class="tab-icon">🔄</text>
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<text class="tab-text">处理中</text>
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<text v-if="ticketCounts.processing > 0" class="tab-badge">{{ ticketCounts.processing }}</text>
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</view>
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<view class="ticket-tab" @click="goToTickets('completed')">
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<text class="tab-icon">✅</text>
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<text class="tab-text">已完成</text>
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<text v-if="ticketCounts.completed > 0" class="tab-badge">{{ ticketCounts.completed }}</text>
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</view>
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</view>
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</view>
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<!-- 今日服务数据 -->
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<view class="today-stats">
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<view class="section-title">今日服务</view>
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<view class="stats-grid">
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<view class="stat-card">
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<text class="stat-value">{{ todayStats.tickets }}</text>
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<text class="stat-label">处理工单</text>
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</view>
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<view class="stat-card">
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<text class="stat-value">{{ todayStats.satisfaction }}%</text>
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<text class="stat-label">满意度</text>
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</view>
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<view class="stat-card">
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<text class="stat-value">{{ todayStats.avgTime }}min</text>
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<text class="stat-label">平均响应</text>
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</view>
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<view class="stat-card">
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<text class="stat-value">{{ todayStats.onlineTime }}h</text>
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<text class="stat-label">在线时长</text>
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</view>
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</view>
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</view>
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<!-- 当前处理工单 -->
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<view v-if="currentTicket" class="current-ticket">
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<view class="section-title">当前处理</view>
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<view class="ticket-card">
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<view class="ticket-header">
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<text class="ticket-id">工单 #{{ currentTicket.id.slice(-6) }}</text>
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<text class="ticket-priority" :class="'priority-' + currentTicket.priority">
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{{ getPriorityText(currentTicket.priority) }}
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</text>
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</view>
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<view class="ticket-content">
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<text class="ticket-title">{{ currentTicket.title }}</text>
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<text class="ticket-desc">{{ currentTicket.description }}</text>
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</view>
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<view class="ticket-user">
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<text class="user-info">客户: {{ currentTicket.user_name }}</text>
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<text class="created-time">{{ formatTime(currentTicket.created_at) }}</text>
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</view>
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<view class="ticket-actions">
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<button class="action-btn" @click="contactUser">联系客户</button>
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<button class="action-btn primary" @click="viewTicketDetail">查看详情</button>
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</view>
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</view>
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</view>
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<!-- 最近处理工单 -->
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<view class="recent-tickets">
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<view class="section-header">
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<text class="section-title">最近处理</text>
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<text class="view-all" @click="goToTickets('all')">查看全部 ></text>
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</view>
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<view v-if="recentTickets.length > 0" class="ticket-list">
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<view v-for="ticket in recentTickets" :key="ticket.id" class="ticket-item" @click="viewTicketDetail(ticket.id)">
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<view class="ticket-info">
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<text class="ticket-title">{{ ticket.title }}</text>
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<text class="ticket-status" :class="'status-' + ticket.status">{{ getTicketStatusText(ticket.status) }}</text>
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</view>
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<view class="ticket-meta">
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<text class="meta-text">{{ ticket.user_name }}</text>
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<text class="meta-time">{{ formatTime(ticket.created_at) }}</text>
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</view>
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</view>
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</view>
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<view v-else class="no-data">
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<text class="no-data-text">暂无最近工单</text>
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</view>
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</view>
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<!-- 服务评价统计 -->
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<view class="rating-stats">
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<view class="section-header">
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<text class="section-title">评价统计</text>
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<text class="view-more" @click="goToRatings">详细评价 ></text>
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</view>
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<view class="rating-chart">
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<view class="rating-overview">
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<text class="overall-rating">{{ serviceRating }}</text>
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<text class="rating-label">综合评分</text>
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<view class="star-rating">
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<text v-for="i in 5" :key="i" class="star" :class="{ filled: i <= Math.floor(serviceRating) }">★</text>
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</view>
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</view>
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<view class="rating-breakdown">
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<view v-for="item in ratingBreakdown" :key="item.score" class="rating-row">
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<text class="score-label">{{ item.score }}星</text>
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<view class="score-bar">
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<view class="score-fill" :style="{ width: item.percentage + '%' }"></view>
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</view>
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<text class="score-count">{{ item.count }}</text>
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</view>
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</view>
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</view>
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</view>
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<!-- 知识库快捷访问 -->
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<view class="knowledge-base">
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<view class="section-title">知识库</view>
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<view class="kb-grid">
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<view class="kb-item" @click="goToKnowledge('common')">
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<text class="kb-icon">📖</text>
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<text class="kb-label">常见问题</text>
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</view>
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<view class="kb-item" @click="goToKnowledge('order')">
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<text class="kb-icon">📋</text>
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<text class="kb-label">订单问题</text>
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</view>
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<view class="kb-item" @click="goToKnowledge('payment')">
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<text class="kb-icon">💳</text>
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<text class="kb-label">支付问题</text>
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</view>
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<view class="kb-item" @click="goToKnowledge('delivery')">
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<text class="kb-icon">🚚</text>
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<text class="kb-label">配送问题</text>
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</view>
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</view>
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</view>
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<!-- 功能菜单 -->
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<view class="function-menu">
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<view class="menu-group">
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<view class="menu-item" @click="goToRatings">
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<text class="menu-icon">⭐</text>
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<text class="menu-label">评价管理</text>
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<text class="menu-arrow">></text>
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</view>
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<view class="menu-item" @click="goToTraining">
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<text class="menu-icon">📚</text>
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<text class="menu-label">培训资料</text>
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<text class="menu-arrow">></text>
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</view>
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<view class="menu-item" @click="goToSchedule">
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<text class="menu-icon">📅</text>
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<text class="menu-label">排班管理</text>
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<text class="menu-arrow">></text>
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</view>
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</view>
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<view class="menu-group">
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<view class="menu-item" @click="goToHelp">
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<text class="menu-icon">❓</text>
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<text class="menu-label">帮助中心</text>
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<text class="menu-arrow">></text>
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</view>
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<view class="menu-item" @click="goToFeedback">
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<text class="menu-icon">💬</text>
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<text class="menu-label">意见反馈</text>
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<text class="menu-arrow">></text>
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</view>
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</view>
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</view>
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</view>
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</template>
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<script setup lang="uts">
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import { ref, onMounted, computed } from 'vue'
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import type { UserType, ApiResponseType } from '@/types/mall-types'
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// 工单类型定义
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type TicketType = {
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id: string
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title: string
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description: string
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user_name: string
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priority: number
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status: number
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created_at: string
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}
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// 响应式数据
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const serviceInfo = ref({
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id: '',
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phone: '',
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nickname: '客服专员',
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avatar_url: '',
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work_id: 'CS001'
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} as UserType & { work_id: string })
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const onlineStatus = ref(1) // 1: 在线, 0: 离线
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const queueCount = ref(3)
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const serviceRating = ref(4.7)
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const ticketCounts = ref({
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total: 0,
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pending: 0,
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processing: 0,
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completed: 0
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})
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const todayStats = ref({
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tickets: 28,
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satisfaction: 96.5,
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avgTime: 8.5,
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onlineTime: 7.5
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})
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const currentTicket = ref({
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id: 'ticket001',
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title: '订单配送问题咨询',
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description: '我的订单已经发货3天了,但是物流信息一直没有更新,请帮我查看一下具体情况。',
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user_name: '张先生',
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priority: 2,
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status: 2,
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created_at: '2024-12-01 14:30:00'
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} as TicketType)
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const recentTickets = ref([] as Array<TicketType>)
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const ratingBreakdown = ref([
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{ score: 5, percentage: 68, count: 156 },
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{ score: 4, percentage: 22, count: 51 },
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{ score: 3, percentage: 8, count: 18 },
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{ score: 2, percentage: 2, count: 4 },
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{ score: 1, percentage: 0, count: 0 }
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])
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// 生命周期
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onMounted(() => {
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loadServiceInfo()
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loadTicketCounts()
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loadRecentTickets()
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})
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// 方法
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function loadServiceInfo() {
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// 模拟加载客服信息
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serviceInfo.value = {
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id: 'service001',
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phone: '13666666666',
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email: 'service@mall.com',
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nickname: '小王客服',
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avatar_url: '/static/service-avatar.png',
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gender: 1,
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user_type: 2,
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status: 1,
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created_at: '2024-01-01',
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work_id: 'CS001'
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}
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}
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function loadTicketCounts() {
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// 模拟加载工单统计
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ticketCounts.value = {
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total: 45,
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pending: 8,
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processing: 3,
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completed: 34
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}
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}
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function loadRecentTickets() {
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// 模拟加载最近工单
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recentTickets.value = [
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{
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id: 'ticket002',
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title: '退款申请处理',
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description: '申请退款',
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user_name: '李女士',
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priority: 1,
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status: 3,
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created_at: '2024-12-01 13:00:00'
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},
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{
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id: 'ticket003',
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title: '商品质量问题',
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description: '商品质量投诉',
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user_name: '王先生',
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priority: 3,
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status: 3,
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created_at: '2024-12-01 11:30:00'
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},
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{
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id: 'ticket004',
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title: '账户密码重置',
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description: '忘记密码需要重置',
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user_name: '赵女士',
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priority: 1,
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status: 3,
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created_at: '2024-12-01 10:15:00'
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}
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]
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}
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function getServiceStatus(): string {
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return onlineStatus.value === 1 ? '在线服务中' : '离线状态'
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}
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function getPriorityText(priority: number): string {
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const priorityMap = {
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1: '低',
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2: '中',
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3: '高',
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4: '紧急'
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}
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return priorityMap[priority] || '普通'
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}
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function getTicketStatusText(status: number): string {
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const statusMap = {
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1: '待处理',
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2: '处理中',
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3: '已完成',
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4: '已关闭'
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}
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return statusMap[status] || '未知'
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}
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function formatTime(dateStr: string): string {
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const date = new Date(dateStr)
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const now = new Date()
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const diff = now.getTime() - date.getTime()
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const hours = Math.floor(diff / (1000 * 60 * 60))
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if (hours < 1) {
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return '刚刚'
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} else if (hours < 24) {
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return `${hours}小时前`
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} else {
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return `${Math.floor(hours / 24)}天前`
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}
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}
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// 交互方法
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function toggleOnlineStatus() {
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onlineStatus.value = onlineStatus.value === 1 ? 0 : 1
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uni.showToast({
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title: onlineStatus.value === 1 ? '已上线服务' : '已下线',
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icon: 'success'
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})
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}
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function contactUser() {
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uni.showActionSheet({
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itemList: ['发送消息', '拨打电话'],
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success: (res) => {
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if (res.tapIndex === 0) {
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// 打开聊天界面
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uni.navigateTo({
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url: '/pages/mall/service/chat'
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})
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} else if (res.tapIndex === 1) {
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uni.makePhoneCall({
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phoneNumber: '13888888888'
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})
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}
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}
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})
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}
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function viewTicketDetail(ticketId: string = '') {
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const id = ticketId || currentTicket.value?.id || ''
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uni.navigateTo({
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url: `/pages/mall/service/ticket-detail?id=${id}`
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})
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}
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// 导航方法
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function editProfile() {
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uni.navigateTo({
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url: '/pages/mall/service/profile-edit'
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})
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}
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function goToSettings() {
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uni.navigateTo({
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url: '/pages/mall/service/settings'
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})
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}
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function goToTickets(type: string) {
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uni.navigateTo({
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url: `/pages/mall/service/tickets?type=${type}`
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})
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}
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function goToRatings() {
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uni.navigateTo({
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url: '/pages/mall/service/ratings'
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})
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}
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function goToKnowledge(category: string) {
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uni.navigateTo({
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url: `/pages/mall/service/knowledge?category=${category}`
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})
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}
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function goToTraining() {
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uni.navigateTo({
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url: '/pages/mall/service/training'
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})
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}
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function goToSchedule() {
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uni.navigateTo({
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url: '/pages/mall/service/schedule'
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})
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}
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function goToHelp() {
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uni.navigateTo({
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url: '/pages/mall/common/help'
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})
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}
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function goToFeedback() {
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uni.navigateTo({
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url: '/pages/mall/common/feedback'
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})
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}
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</script>
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<style scoped>
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.service-profile {
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padding: 0 0 120rpx 0;
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background-color: #f5f5f5;
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min-height: 100vh;
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}
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.profile-header {
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display: flex;
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align-items: center;
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padding: 40rpx 30rpx;
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background: linear-gradient(135deg, #00cec9 0%, #00b894 100%);
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position: relative;
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}
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.service-avatar {
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width: 120rpx;
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height: 120rpx;
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border-radius: 60rpx;
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margin-right: 30rpx;
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border: 4rpx solid rgba(255, 255, 255, 0.3);
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}
|
||
|
||
.service-info {
|
||
flex: 1;
|
||
}
|
||
|
||
.service-name {
|
||
font-size: 36rpx;
|
||
font-weight: bold;
|
||
color: white;
|
||
margin-bottom: 10rpx;
|
||
}
|
||
|
||
.service-status {
|
||
font-size: 24rpx;
|
||
color: rgba(255, 255, 255, 0.8);
|
||
margin-bottom: 15rpx;
|
||
}
|
||
|
||
.service-stats {
|
||
display: flex;
|
||
gap: 30rpx;
|
||
}
|
||
|
||
.stat-item {
|
||
font-size: 22rpx;
|
||
color: rgba(255, 255, 255, 0.9);
|
||
}
|
||
|
||
.settings-icon {
|
||
font-size: 36rpx;
|
||
color: white;
|
||
padding: 10rpx;
|
||
}
|
||
|
||
.online-status, .ticket-shortcuts, .today-stats, .current-ticket, .recent-tickets, .rating-stats, .knowledge-base, .function-menu {
|
||
margin: 20rpx 30rpx;
|
||
background: white;
|
||
border-radius: 20rpx;
|
||
padding: 30rpx;
|
||
}
|
||
|
||
.section-title {
|
||
font-size: 32rpx;
|
||
font-weight: bold;
|
||
color: #333;
|
||
margin-bottom: 30rpx;
|
||
}
|
||
|
||
.section-header {
|
||
display: flex;
|
||
justify-content: space-between;
|
||
align-items: center;
|
||
margin-bottom: 30rpx;
|
||
}
|
||
|
||
.view-all, .view-more {
|
||
font-size: 24rpx;
|
||
color: #00cec9;
|
||
}
|
||
|
||
.status-controls {
|
||
display: flex;
|
||
flex-direction: column;
|
||
gap: 20rpx;
|
||
}
|
||
|
||
.status-toggle {
|
||
display: flex;
|
||
justify-content: space-between;
|
||
align-items: center;
|
||
}
|
||
|
||
.toggle-label {
|
||
font-size: 28rpx;
|
||
color: #333;
|
||
font-weight: 500;
|
||
}
|
||
|
||
.toggle-switch {
|
||
position: relative;
|
||
width: 100rpx;
|
||
height: 50rpx;
|
||
background: #ddd;
|
||
border-radius: 25rpx;
|
||
transition: all 0.3s;
|
||
}
|
||
|
||
.toggle-switch.active {
|
||
background: #00cec9;
|
||
}
|
||
|
||
.toggle-handle {
|
||
position: absolute;
|
||
top: 5rpx;
|
||
left: 5rpx;
|
||
width: 40rpx;
|
||
height: 40rpx;
|
||
background: white;
|
||
border-radius: 50%;
|
||
transition: all 0.3s;
|
||
}
|
||
|
||
.toggle-switch.active .toggle-handle {
|
||
left: 55rpx;
|
||
}
|
||
|
||
.queue-info {
|
||
padding: 15rpx 20rpx;
|
||
background: #e8f8f5;
|
||
border-radius: 15rpx;
|
||
}
|
||
|
||
.queue-text {
|
||
font-size: 24rpx;
|
||
color: #00b894;
|
||
}
|
||
|
||
.ticket-tabs {
|
||
display: flex;
|
||
justify-content: space-between;
|
||
}
|
||
|
||
.ticket-tab {
|
||
display: flex;
|
||
flex-direction: column;
|
||
align-items: center;
|
||
flex: 1;
|
||
position: relative;
|
||
}
|
||
|
||
.tab-icon {
|
||
font-size: 48rpx;
|
||
margin-bottom: 10rpx;
|
||
}
|
||
|
||
.tab-text {
|
||
font-size: 24rpx;
|
||
color: #666;
|
||
}
|
||
|
||
.tab-badge {
|
||
position: absolute;
|
||
top: -10rpx;
|
||
right: 20rpx;
|
||
background: #ff6b6b;
|
||
color: white;
|
||
font-size: 20rpx;
|
||
padding: 4rpx 8rpx;
|
||
border-radius: 10rpx;
|
||
min-width: 30rpx;
|
||
text-align: center;
|
||
}
|
||
|
||
.tab-badge.alert {
|
||
background: #ff4757;
|
||
animation: pulse 2s infinite;
|
||
}
|
||
|
||
@keyframes pulse {
|
||
0% { transform: scale(1); }
|
||
50% { transform: scale(1.1); }
|
||
100% { transform: scale(1); }
|
||
}
|
||
|
||
.stats-grid {
|
||
display: flex;
|
||
justify-content: space-between;
|
||
flex-wrap: wrap;
|
||
gap: 20rpx;
|
||
}
|
||
|
||
.stat-card {
|
||
display: flex;
|
||
flex-direction: column;
|
||
align-items: center;
|
||
flex: 1;
|
||
min-width: 150rpx;
|
||
padding: 20rpx;
|
||
background: #e8f8f5;
|
||
border-radius: 15rpx;
|
||
}
|
||
|
||
.stat-value {
|
||
font-size: 36rpx;
|
||
font-weight: bold;
|
||
color: #00cec9;
|
||
margin-bottom: 5rpx;
|
||
}
|
||
|
||
.stat-label {
|
||
font-size: 24rpx;
|
||
color: #666;
|
||
}
|
||
|
||
.ticket-card {
|
||
padding: 25rpx;
|
||
background: #e8f8f5;
|
||
border-radius: 15rpx;
|
||
border-left: 6rpx solid #00cec9;
|
||
}
|
||
|
||
.ticket-header {
|
||
display: flex;
|
||
justify-content: space-between;
|
||
align-items: center;
|
||
margin-bottom: 20rpx;
|
||
}
|
||
|
||
.ticket-id {
|
||
font-size: 28rpx;
|
||
color: #333;
|
||
font-weight: 500;
|
||
}
|
||
|
||
.ticket-priority {
|
||
font-size: 22rpx;
|
||
padding: 6rpx 12rpx;
|
||
border-radius: 20rpx;
|
||
background: #fed330;
|
||
color: white;
|
||
}
|
||
|
||
.priority-1 {
|
||
background: #2ed573;
|
||
}
|
||
|
||
.priority-2 {
|
||
background: #fed330;
|
||
}
|
||
|
||
.priority-3 {
|
||
background: #ff6348;
|
||
}
|
||
|
||
.priority-4 {
|
||
background: #ff3838;
|
||
}
|
||
|
||
.ticket-content {
|
||
margin-bottom: 20rpx;
|
||
}
|
||
|
||
.ticket-title {
|
||
font-size: 28rpx;
|
||
color: #333;
|
||
font-weight: 500;
|
||
margin-bottom: 10rpx;
|
||
}
|
||
|
||
.ticket-desc {
|
||
font-size: 24rpx;
|
||
color: #666;
|
||
line-height: 1.5;
|
||
}
|
||
|
||
.ticket-user {
|
||
display: flex;
|
||
justify-content: space-between;
|
||
align-items: center;
|
||
margin-bottom: 25rpx;
|
||
}
|
||
|
||
.user-info {
|
||
font-size: 24rpx;
|
||
color: #333;
|
||
}
|
||
|
||
.created-time {
|
||
font-size: 22rpx;
|
||
color: #999;
|
||
}
|
||
|
||
.ticket-actions {
|
||
display: flex;
|
||
gap: 20rpx;
|
||
}
|
||
|
||
.action-btn {
|
||
flex: 1;
|
||
padding: 20rpx;
|
||
border-radius: 15rpx;
|
||
font-size: 26rpx;
|
||
background: #f0f0f0;
|
||
color: #333;
|
||
border: none;
|
||
}
|
||
|
||
.action-btn.primary {
|
||
background: #00cec9;
|
||
color: white;
|
||
}
|
||
|
||
.ticket-list {
|
||
display: flex;
|
||
flex-direction: column;
|
||
gap: 20rpx;
|
||
}
|
||
|
||
.ticket-item {
|
||
padding: 25rpx;
|
||
background: #f8f9ff;
|
||
border-radius: 15rpx;
|
||
border-left: 6rpx solid #00cec9;
|
||
}
|
||
|
||
.ticket-info {
|
||
display: flex;
|
||
justify-content: space-between;
|
||
align-items: center;
|
||
margin-bottom: 15rpx;
|
||
}
|
||
|
||
.ticket-title {
|
||
font-size: 26rpx;
|
||
color: #333;
|
||
font-weight: 500;
|
||
}
|
||
|
||
.ticket-status {
|
||
font-size: 22rpx;
|
||
padding: 4rpx 8rpx;
|
||
border-radius: 15rpx;
|
||
background: #e3f2fd;
|
||
color: #1976d2;
|
||
}
|
||
|
||
.status-3 {
|
||
background: #e8f5e8;
|
||
color: #388e3c;
|
||
}
|
||
|
||
.ticket-meta {
|
||
display: flex;
|
||
justify-content: space-between;
|
||
align-items: center;
|
||
}
|
||
|
||
.meta-text {
|
||
font-size: 22rpx;
|
||
color: #666;
|
||
}
|
||
|
||
.meta-time {
|
||
font-size: 20rpx;
|
||
color: #999;
|
||
}
|
||
|
||
.rating-chart {
|
||
display: flex;
|
||
gap: 40rpx;
|
||
}
|
||
|
||
.rating-overview {
|
||
display: flex;
|
||
flex-direction: column;
|
||
align-items: center;
|
||
flex: 1;
|
||
}
|
||
|
||
.overall-rating {
|
||
font-size: 72rpx;
|
||
font-weight: bold;
|
||
color: #00cec9;
|
||
margin-bottom: 10rpx;
|
||
}
|
||
|
||
.rating-label {
|
||
font-size: 24rpx;
|
||
color: #666;
|
||
margin-bottom: 15rpx;
|
||
}
|
||
|
||
.star-rating {
|
||
display: flex;
|
||
gap: 5rpx;
|
||
}
|
||
|
||
.star {
|
||
font-size: 32rpx;
|
||
color: #ddd;
|
||
}
|
||
|
||
.star.filled {
|
||
color: #ffd700;
|
||
}
|
||
|
||
.rating-breakdown {
|
||
flex: 2;
|
||
display: flex;
|
||
flex-direction: column;
|
||
gap: 15rpx;
|
||
}
|
||
|
||
.rating-row {
|
||
display: flex;
|
||
align-items: center;
|
||
gap: 15rpx;
|
||
}
|
||
|
||
.score-label {
|
||
font-size: 22rpx;
|
||
color: #666;
|
||
width: 60rpx;
|
||
}
|
||
|
||
.score-bar {
|
||
flex: 1;
|
||
height: 20rpx;
|
||
background: #f0f0f0;
|
||
border-radius: 10rpx;
|
||
overflow: hidden;
|
||
}
|
||
|
||
.score-fill {
|
||
height: 100%;
|
||
background: #00cec9;
|
||
border-radius: 10rpx;
|
||
}
|
||
|
||
.score-count {
|
||
font-size: 20rpx;
|
||
color: #999;
|
||
width: 60rpx;
|
||
text-align: right;
|
||
}
|
||
|
||
.kb-grid {
|
||
display: flex;
|
||
justify-content: space-between;
|
||
flex-wrap: wrap;
|
||
gap: 20rpx;
|
||
}
|
||
|
||
.kb-item {
|
||
display: flex;
|
||
flex-direction: column;
|
||
align-items: center;
|
||
flex: 1;
|
||
min-width: 140rpx;
|
||
padding: 25rpx 15rpx;
|
||
background: #e8f8f5;
|
||
border-radius: 15rpx;
|
||
}
|
||
|
||
.kb-icon {
|
||
font-size: 48rpx;
|
||
margin-bottom: 15rpx;
|
||
}
|
||
|
||
.kb-label {
|
||
font-size: 24rpx;
|
||
color: #333;
|
||
}
|
||
|
||
.menu-group {
|
||
margin-bottom: 30rpx;
|
||
}
|
||
|
||
.menu-group:last-child {
|
||
margin-bottom: 0;
|
||
}
|
||
|
||
.menu-item {
|
||
display: flex;
|
||
align-items: center;
|
||
padding: 25rpx 0;
|
||
border-bottom: 1rpx solid #f0f0f0;
|
||
}
|
||
|
||
.menu-item:last-child {
|
||
border-bottom: none;
|
||
}
|
||
|
||
.menu-icon {
|
||
font-size: 36rpx;
|
||
width: 60rpx;
|
||
margin-right: 25rpx;
|
||
}
|
||
|
||
.menu-label {
|
||
flex: 1;
|
||
font-size: 28rpx;
|
||
color: #333;
|
||
}
|
||
|
||
.menu-arrow {
|
||
font-size: 24rpx;
|
||
color: #ccc;
|
||
}
|
||
|
||
.no-data {
|
||
text-align: center;
|
||
padding: 60rpx 0;
|
||
}
|
||
|
||
.no-data-text {
|
||
font-size: 24rpx;
|
||
color: #999;
|
||
}
|
||
</style>
|